Evaluating The Impact of Viral Marketing Elements in TV Ads on Brand Awareness in Indonesia’s Dairy Industry
DOI:
https://doi.org/10.38035/dijefa.v7i2.6839Keywords:
Television advertising, Brand Awareness, viral marketingAbstract
This study examines the effectiveness of television advertising in increasing brand awareness for dairy products within the Fast-Moving Consumer Goods (FMCG) sector in Indonesia. Even in today’s digital advertising era, television remains a crucial part of advertising strategies, particularly among traditional audiences who continue to rely on conventional TV channels. By examining several elements of viral marketing, such as credibility, entertainment, informativeness, and irritation, this study analyzes how consumer perceptions of TV advertising influence brand awareness. The analysis using a structural modeling approach indicates that the model exhibits good convergent and discriminant validity, with all indicators having outer loadings above 0.7 and construct reliability, as indicated by Composite Reliability values above 0.7. Adjusted R-squared indicates that the model adequately explains 50.5% of the variance in Ad Value (AV) and 57.9% in Brand Awareness (BA). Hypothesis testing indicates that credibility and entertainment significantly impact Ad Value, which in turn influences Brand Awareness. However, informativeness and irritation were found to have no significant effect. These findings highlight the importance of credibility and entertainment in driving brand awareness among dairy consumers and reinforce the role of television advertising as a still influential communication medium in the Indonesian market.
References
Aaker, D. A. (2013). Strategic brand management: Building, measuring, and managing brand equity (4th ed.). Pearson Education.
Aktan, M., Aydogan, S., & Aysuna, C. (2016). Web advertising value and students' attitude towards web advertising. European Journal of Business and Management, 8(9), 86–97.
Aziza, D. N., & Astuti, R. D. (2019). Evaluating the effect of YouTube advertising towards young customers' purchase intention. In Proceedings of the 12th International Conference on Business and Management Research (ICBMR 2018). https://doi.org/10.2991/icbmr-18.2019.16
Bagaskara, J. V. C., & Loisa, R. (2025). Analisis komponen iklan digital dan komponen iklan televisi produk olahan susu segar (Studi kasus pada Produk X). Kiwari, 4(1).
Berlyne, D. E. (1974). Studies in the new experimental aesthetics: Steps toward an objective psychology of aesthetic appreciation. Hemisphere Publishing.
Bruce, N. I., Becker, M., & Reinartz, W. (2020). Communicating brands in television advertising. Journal of Marketing Research, 57(2), 236–256. https://doi.org/10.1177/0022243719895234
Cohen, J. (1988). Statistical power analysis for the behavioral sciences (2nd ed.). Lawrence Erlbaum Associates.
Dao, W. V., Le, A. N. H., Cheng, J. M. S., & Chen, D. C. (2014). Social media advertising value: The case of transitional economies in Southeast Asia. International Journal of Advertising, 33(2), 271–294. https://doi.org/10.2501/IJA-33-2-271-294
Dentsu. (2025, May 2). Advertising market report 2025. https://www.dentsu.com/id/en/insights/our-blog/dentsu-digital-advertising-market-report-2025
Dobni, D. (2006). Entertainment value: The concept and its dimensions. Journal of Hospitality & Leisure Marketing, 15(4), 23–46. https://doi.org/10.1300/J150v15n04_02
Ducoffe, R. H. (1995). How consumers assess the value of advertising. Journal of Current Issues & Research in Advertising, 17(1), 1–18. https://doi.org/10.1080/10641734.1995.10505022
Ducoffe, R. H. (1996). Advertising value and advertising on the web. Journal of Advertising Research, 36(5), 21–35.
Durmaz, Y. (2011). A theoretical approach to the concept of advertising in marketing. International Journal of Humanities and Social Science, 1(12), 128–135.
Edwards, S. M., Li, H., & Lee, J. H. (2002). Forced exposure and psychological reactance: Antecedents and consequences of the perceived intrusiveness of pop-up ads. Journal of Advertising, 31(3), 83–95. https://doi.org/10.1080/00913367.2002.10673678
Elgaaied-Gambier, L., Monnot, E., & Reniou, F. (2018). Using descriptive norm appeals effectively to promote green behavior. Journal of Business Research, 82, 179–191. https://doi.org/10.1016/j.jbusres.2017.09.032
Haghirian, P., Madlberger, M., & Tanuskova, A. (2005). Increasing advertising value of mobile marketing: An empirical study of antecedents. In Proceedings of the 38th Annual Hawaii International Conference on System Sciences.
Haider, Z., Hussain, A., & Waseem, M. (2014). Impact of TV commercials on consumer buying behavior: A case study of FMCG. Asian Journal of Business and Management Sciences, 3(2), 12–20.
Hair, J. F., Hult, G. T. M., Ringle, C. M., & Sarstedt, M. (2014). A primer on partial least squares structural equation modeling (PLS-SEM). SAGE Publications.
Haque, A. (2009). E-mail advertising: A study of consumer attitude toward e-mail advertising among Indian consumers. Journal of Retail & Leisure Property, 8(3), 207–223.
Hu, L., & Bentler, P. M. (1999). Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives. Structural Equation Modeling, 6(1), 1–55. https://doi.org/10.1080/10705519909540118
Kaplan, A. M., & Haenlein, M. (2011). Two hearts in three-quarter time: How to waltz the social media/viral marketing dance. Business Horizons, 54(3), 253–263. https://doi.org/10.1016/j.bushor.2011.01.006
Keller, K. L. (2013). Strategic brand management: Building, measuring, and managing brand equity (4th ed.). Pearson Education Limited.
Kim, Y., & Kim, M. (2020). Impact of advertising on brand trust and brand attitude in the digital era. International Journal of Advertising, 39(4), 527–548. https://doi.org/10.1080/02650487.2019.1700875
Lafferty, B. A., Goldsmith, R. E., & Newell, S. J. (2002). The dual influence of corporate and brand credibility on consumer attitudes and purchase intentions. Journal of Marketing, 66(3), 54–68. https://doi.org/10.1509/jmkg.66.3.54.18594
Lee, H., & Choi, B. (2003). Knowledge management enablers, processes, and organizational performance: An integrative view and empirical examination. Journal of Management Information Systems, 20(1), 179–228.
Logan, K., Bright, L. F., & Gangadharbatla, H. (2012). Facebook versus television: Advertising value perceptions among females. Journal of Research in Interactive Marketing, 6(3), 164–179. https://doi.org/10.1108/17505931211274651
MMA Global. (2024). The modern marketing reckoner 2024 Indonesia. https://mmaglobal.com/documents/mma-global-indonesia-modern-marketing-reckoner-2024-report
Mortimer, G., Hasan, S. F. E., Andrews, L., & Martin, J. (2016). Online grocery shopping: The impact of shopping frequency on perceived risk. The International Review of Retail, Distribution and Consumer Research, 26(2), 202–223. https://doi.org/10.1080/09593969.2015.1130737
Mortimer, J. T., & Larson, R. W. (Eds.). (2002). The changing adolescent experience: Societal trends and the transition to adulthood. Cambridge University Press.
Mosa, R. A. (2021). The impact of advertising credibility on purchase intentions among Iraqi Facebook users. European Journal of Business and Management Research, 6(5), 228–234. https://doi.org/10.24018/ejbmr.2021.6.5.1123
Muzaffar, F., & Kamran, S. (2011). SMS advertising: Youth attitude towards perceived informativeness, irritation and credibility. Interdisciplinary Journal of Contemporary Research in Business, 3(1), 230–245.
Nan, X., & Faber, R. J. (2004). Advertising theory: Reconceptualizing the building blocks. Marketing Theory, 4(1–2), 7–30. https://doi.org/10.1177/1470593104044085
Nathaniel, E., & Kusuma, S. (2020). Pengaruh mobile advertising terhadap minat beli layanan Netflix selama pandemi Covid-19. Jurnal Ilmu Komunikasi Politik dan Komunikasi Bisnis, 195–205.
Nguyen, T. P. L. (2023). The influence of YouTube advertising value on brand awareness and purchase intentions of Vietnamese customers. International Journal of Business and Society, 24(3), 1173–1185.
Nielsen. (2022). The impact of TV advertising on household purchase decisions in Indonesia. Nielsen Insights.
Nielsen. (2025, April). TV + digital: What’s winning global audience?
Nik Mohamad, N. N., Kasuma, J., & Bibi, Z. H. (2016). Relationship and effect of entertainment, informativeness, credibility, personalization and irritation of Generation Y's attitudes towards SMS advertising. European Proceedings of Social and Behavioural Sciences. https://doi.org/10.15405/epsbs.2016.11.02.20
Ohanian, R. (1990). Construction and validation of a scale to measure celebrity endorsers’ perceived expertise, trustworthiness, and attractiveness. Journal of Advertising, 19(3), 39–52. https://doi.org/10.1080/00913367.1990.10673191
Page, M. C. (1994). The television audience examined. Journal of Advertising, 23(2), 83–84.
Petty, R. E., & Cacioppo, J. T. (1986). The elaboration likelihood model of persuasion. Advances in Experimental Social Psychology, 19, 123–205. https://doi.org/10.1016/S0065-2601(08)60214-2
Podsakoff, P. M., MacKenzie, S. B., Lee, J. Y., & Podsakoff, N. P. (2003). Common method biases in behavioral research: A critical review of the literature and recommended remedies. Journal of Applied Psychology, 88(5), 879–903.
Prendergast, G., Liu, P. Y., & Poon, D. (2009). A Hong Kong study of advertising credibility. Journal of Consumer Marketing, 26(6), 358–368. https://doi.org/10.1108/07363760910976574
Ramalingam, V., Palaniappan, B., Panchanatham, N., & Palanivel, S. (2006). Measuring advertisement effectiveness: A neural network approach. Expert Systems with Applications, 31(1), 159–163. https://doi.org/10.1016/j.eswa.2005.09.014
Rao, B., & Minakakis, L. (2003). Evolution of mobile location-based services. Communications of the ACM, 46(12), 61–65. https://doi.org/10.1145/953460.953490
Rohman, M. F. (2025). Efektivitas iklan televisi dalam menjangkau khalayak Indonesia: Tinjauan literatur sistematis. Universitas Yudharta Pasuruan.
Shashikala, R., & Mahapatro, P. (2015). A study on analyzing the effectiveness of viral marketing in the era of mobile messenger apps. International Journal of Research in Management, Social Sciences & Technology, 10(10), 1–9.
Taylor, D. G., Lewin, J. E., & Strutton, D. (2011). Friends, fans, and followers: Do ads work on social networks? How gender and age shape receptivity. Journal of Advertising Research, 51(1), 258–275. https://doi.org/10.2501/JAR-51-1-258-275
USDA Foreign Agricultural Service. (2023). Indonesia dairy and products annual report 2024: Free nutritious meals program boosts dairy demand.
Yoo, B., & MacInnis, D. J. (2005). The brand attitude formation process of emotional and informational ads. Journal of Business Research, 58(10), 1397–1406. https://doi.org/10.1016/j.jbusres.2005.03.011
Zernigah, K. I., & Sohail, K. (2012). Consumers’ attitude towards viral marketing in Pakistan. Management & Marketing: Challenges for the Knowledge Society, 7(4), 645–662.
Zhao, H. X., Wang, X. H., Zhou, B. G., et al. (2015). Relationship among interaction, presence and consumer trust in B2C online shopping. Management Review, 27(2), 43–54.
Zimand-Sheiner, D., Ryan, T., Kip, S. M., & Lahav, T. (2020). Native advertising credibility perceptions and ethical attitudes: An exploratory study among adolescents in the United States, Turkey and Israel. Journal of Business Research, 116, 608–619.
Downloads
Published
How to Cite
Issue
Section
License
Copyright (c) 2026 Grace Thio Tryphena, Afdelia Novianti, Agystiara Maharani, Faranita Mustikasari

This work is licensed under a Creative Commons Attribution 4.0 International License.
Authors who publish their manuscripts in this journal agree to the following conditions:
- The copyright on each article belongs to the author(s).
- The author acknowledges that the Dinasti International Journal of Economics, Finance & Accounting (DIJEFA) has the right to be the first to publish with a Creative Commons Attribution 4.0 International license (Attribution 4.0 International (CC BY 4.0).
- Authors can submit articles separately, arrange for the non-exclusive distribution of manuscripts that have been published in this journal into other versions (e.g., sent to the author's institutional repository, publication into books, etc.), by acknowledging that the manuscript has been published for the first time in the Dinasti International Journal of Economics, Finance & Accounting (DIJEFA).










































