WIDAYANTI, Desca; MAHAMITA, Mikke; ANGGRAENI, Yulfita Nurul; HERIYATI, Pantri. The Impact of AI-Based Chatbot Customer Service on Customer Loyalty: The Mediating Role of Customer Satisfaction, Customer Engagement, and Perceived Service Efficiency at Bank X. Dinasti International Journal of Education Management and Social Science, [S. l.], v. 7, n. 1, p. 831–847, 2025. DOI: 10.38035/dijemss.v7i1.5504. Disponível em: https://www.dinastipub.org/DIJEMSS/article/view/5504. Acesso em: 7 may. 2026.