Sofiati, Nunung Ayu, et al. “Analysis of Social Media Marketing and Electronic Service Quality in Enhancing Customer Retention and It’s Impact on Company Image (Survey on Indonesian E-Commerce Users)”. Dinasti International Journal of Education Management and Social Science, vol. 7, no. 6, Aug. 2026, pp. 4949-64, doi:10.38035/dijemss.v7i6.6332.