Sofiati NA, Jaya RC, Ali MM, Sudaryo Y, Layyinan I, Ruhiyat C, et al. Analysis of Social Media Marketing and Electronic Service Quality in Enhancing Customer Retention and It’s Impact on Company Image (Survey on Indonesian E-Commerce Users). DIJEMSS [Internet]. 2026 Aug. 4 [cited 2026 Oct. 24];7(6):4949-64. Available from: https://www.dinastipub.org/DIJEMSS/article/view/6332