The Influence of Work Environment, and Workload, on Employee Loyalty with Organizational Support as a Moderator at PT PNM Lampung Branch

Authors

  • Paber Tua Manurung Perbanas Institute, Jakarta, Indonesia
  • Agus Salim Perbanas Institute, Jakarta, Indonesia

DOI:

https://doi.org/10.38035/dijms.v8i1.7466

Keywords:

Work Environment, Workload, Organizational Support, Employee Loyalty

Abstract

This study aims to analyze the influence of Work Environment and Workload on Employee Loyalty and test the role of Organizational Support as a moderation variable in Account Officers of PT Permodalan Nasional Madani (PNM) Lampung Branch. The research uses a quantitative approach with a causal associative design. The research population consists of 1,243 active Account Officers by 2025, with a sample of 230 respondent determined using purposive sampling. Data was collected through a questionnaire with a five-point Likert scale and analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM) through SmartPLS 4. The results of the study showed that the Work Environment had a positive and significant effect on Employee Loyalty, while Workload had a negative and significant effect on Employee Loyalty. Organizational Support has been shown to moderate the relationship of Work Environment to Employee Loyalty, but the direction of moderation weakens these positive influences. In addition, Organizational Support moderates the relationship between Workload and Employee Loyalty by weakening the negative influence of Workload. These findings show that the creation of a conducive work environment, proportionate workload management, and strengthening organizational support are important aspects in maintaining employee loyalty.

Author Biography

Agus Salim, Perbanas Institute, Jakarta, Indonesia

Dosen Pembimbing Artikel

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Published

2026-10-25

How to Cite

Manurung, P. T., & Salim, A. (2026). The Influence of Work Environment, and Workload, on Employee Loyalty with Organizational Support as a Moderator at PT PNM Lampung Branch. Dinasti International Journal of Management Science, 8(1), 100–113. https://doi.org/10.38035/dijms.v8i1.7466

Issue

Vol. 8 No. 1 (2026): Dinasti International Journal of Management Science (September - October 2026)

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