HERMAWATI, Agustin. The Influence of Complaint Handling, Marketing Communication and Trust on Loyalty (Marketing Management Literature Review). Dinasti International Journal of Management Science, [S. l.], v. 4, n. 2, p. 286–296, 2022. DOI: 10.31933/dijms.v4i2.1551. Disponível em: https://www.dinastipub.org/DIJMS/article/view/1551. Acesso em: 27 jun. 2026.